Before you get in touch with us
Please note that you can find more information about your Simple subscription in the app by tapping your name at the top of the home screen > Manage subscription. Here are detailed instructions on how to do it.
Please try contacting us from the email address you used to sign up for Simple or provide it when reaching out. This way, we can locate your account automatically.
When you’re ready, contact us using the widget 
in the lower-right corner providing the required information about your issue.
If you’ve noticed that you’re being charged for two subscriptions by mistake, or have any other billing concerns, please don’t hesitate to contact our customer service team. We’ll be happy to help! 🍃
If you contact us from a different email address, to locate your account, our support team might need additional information such as the last 4 digits of the card used to purchase a subscription, the email address associated with your account, and/or a payment receipt from a payment processor (Paypal, credit/debit card, Apple, or Google).
Please do not share any sensitive information such as the card's CVV/CVC, its first digits, or and any other information not specifically requested by our support team.
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