Before you get in touch with us
Please note that you can find more information about your Simple subscription in the app by tapping your name at the top of the home screen > Manage subscription.
Here are detailed instructions on how to do it.
To locate your account, our support team will need additional information such as the last 4 digits of the card used, the email address associated with your account, and/or a payment receipt from a payment processor (Paypal, credit/debit card, Apple, or Google).
Please do not share any sensitive information such as the card's CVV/CVC, its first digits, or and any other information not specifically requested by our support team.
When you're ready, please contact us using the widget in the lower right corner or email us directly at [email protected] with the required information about your charge. We'll be happy to help! 🍃
If you’ve noticed that you’re being charged for two subscriptions by mistake, or have any other billing concerns, please don’t hesitate to contact our customer service team using the email above.
Please take a look at our top articles that might help answer your questions in the meantime:
☎️ Our current setup doesn't include phone support, however we're more than happy to assist you by email.
Why we don't offer phone support
We don't offer phone support because we believe it wouldn't be possible to provide the same help effectively over the phone. We keep our support online for a number of reasons:
We can instantly view your account details, activity, billing, and other information so we can troubleshoot effectively.
Troubleshooting is sometimes a visual process. We may ask you to send us screenshots from the app to help us see what you’re seeing. We can also send you screenshots and videos to guide you in the right direction.
It's faster. We can quickly get to the bottom of your issue without putting you on hold.
Online support keeps detailed records in one place. This ensures nothing gets lost in translation if we need to escalate your issue. We'll always have access to previous tickets so you won't have to repeat questions.