In most cases, the subscription isn't displayed on the Manage Subscriptions tab (under My Account) due to signing in with the wrong method.
First of all, please double-check that you've signed in with the same email that you used to sign up.
1. To do so, please tap on your profile icon on the Track screen of the app (in some cases the profile icon can be located on the left side):
2. After that, scroll down and check the email you're logged into Simple with on the bottom of the page.
Troubleshooting
If you chose the wrong sign-in method or signed in with the wrong email, please log out of the current account and log in again using the correct credentials. Your premium subscription should be active after that, alongside your fasting plan.
1. To log out of the current account, first access your profile again:
2. Scroll down and tap Log out at the bottom:
3. Then log in again using the original sign-in method:
If you purchased your subscription on our website, please enter the email you used to sign up for Simple in the dedicated field and tap on 'Let's go.' You will then receive an email with a confirmation link to confirm your identity.
Keep in mind that the confirmation link needs to be opened on the same phone where you have Simple installed.
If you purchased your subscription from Apple, please tap on Looking for other sign-in options? and choose Continue with Apple ID. If you registered using your Google account, choose Continue with Google. If you registered with your Facebook account, please choose Continue with Facebook.
If you’ve tried both options and your premium subscription still isn’t displayed on the Manage Subscriptions tab (under My Account), please send us an email at [email protected] or contact us via the widget in the lower right corner. This will allow us to further investigate the issue and assist you in getting your subscription status updated.
To speed up the process, we recommend the following:
Send the message from the email address you used to register on simple-life-app.com. We send plan confirmations and subscription-related messages to this email.
If you’re unsure which email you used for registration or payment, please include your User ID. To find it, open the app, tap the profile icon at the top right, scroll to the bottom, and tap to copy your User ID.
A payment receipt or invoice would also be helpful.
If you have any other questions, feel free to submit a new request by opening the widget or emailing us directly with the required charge information. We’re happy to assist you!