In most cases, the subscription isn't displayed on the Manage subscriptions tab because of the wrong sign-in method.
First of all, please double-check that you've signed in with the same email that you used to sign up.
1. To do so, please tap on your profile icon on the Track/Home screen of the app (in some cases the profile icon can be located on the left side):
2. After that, scroll down and check the email you're logged into Simple with on the bottom of the page.
Secondly, please choose a sign-in option that corresponds to the type of subscription you have. Click here learn more about the sign in process.
Troubleshooting
If you chose the wrong sign-in method or signed in with the wrong email, please log out of the current account and log in again using the correct credentials. Your premium subscription should be active after that, alongside your fasting plan.
1. To log out of the current account, first access your profile again:
2. Scroll down and tap Log out at the bottom:
3. Then log in again using the original sign-in method:
If you purchased your subscription on our website, please enter the email you used to sign up for Simple in the dedicated field and tap on 'Let's go.' You will then receive an email with a confirmation link to confirm your identity.
Keep in mind that the confirmation link needs to be opened on the same phone where you have Simple installed.
If you purchased your subscription from Apple, please tap on Looking for other sign-in options? and choose Continue with Apple ID. If you registered using your Google account, choose Continue with Google. If you registered with your Facebook account, please choose Continue with Facebook.
If you tried both options and your premium subscription is still not displayed at the Manage subscriptions tab, send us an email at [email protected] or contact us by clicking on the widget in the lower right corner.
To speed up the process, we recommend following these steps:
Send a message from the address you used to register on the site simple-life-app.com. We send introductory plan confirmation and subscription-related messages to this email.
If you’re not sure which email you used for registration and payment, please send us your User ID. To find it, open our application, tap the profile icon at the top right, scroll down to the bottom, and tap to copy.
A payment receipt or an invoice would be helpful too.