If you've encountered a problem that seems like a bug—for example, data not displaying correctly, inaccuracies in logged food or liquid amounts, or if the app is behaving unexpectedly—please try the following steps before contacting our support team:

Often, reinstalling the app can fix temporary glitches.

1. Before you do, please open the app and tap your profile icon at the top (in some versions of the app, the profile icon might be on the upper right side):

2. Scroll all the way down and pay attention to the email shown after the LOGGED IN AS line —this is the email you will need to log in with later:
​
​

3. Uninstall the current version of the app, then reinstall it to see if the issue persists. You can download the latest version of the app by opening this link on your mobile device, or by simply searching for Simple in the App Store or google Play.

4. After reinstalling, sign back in using your preferred method and the email used. You can find more information about the available sign-in options in this article.

If the problem persists, please open the widget in the lower right corner to contact us, or email us at [email protected].

Please, include any additional information that could help us identify the issue, such as screenshots or screencast recordings, as well as the steps we need to take to reproduce the issue on our end. We're committed to assisting you and will do our best to resolve any issues you're experiencing.