If you change to a new phone, it's possible to transfer your Simple experience to the new device easily.

After installing Simple, please open the app, agree to the Privacy Policy, and tap on Sign in under the Let's go button.

If you purchased the subscription on our website, please type in the email you used to create your Simple account, and tap on the Let's go button. You will then receive a confirmation link to the same email. Please open this link on the same device where you have Simple installed, and you will be logged into your account. Your subscription and data should be available to you.

If you purchased your subscription or created an account using a different option, not the email, please tap on Looking for other sign-in options? Choose the sign-in option that corresponds to the type of subscription you had on the source device.

If you had a subscription with Apple, choose Continue with Apple. If you purchased your subscription via Google Play, choose Continue with Google. If you used Facebook, choose Continue with Facebook.

For more information on sign-in options please check this article.

If you experience any problems with the sign-in process, please contact our customer support team at [email protected].
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To transfer all the fasting data from the original device (fasts, logged meals, etc.), please message us at [email protected] specifying:

— The User ID that you used on the original device;
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— The User ID of the new device you are currently using. Here is an article that will help you find your user ID.

If you cannot access the original phone and get the old User ID that you used on the device, then send us an email from the email you used to create your Simple subscription — we'll find all the data manually.
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Once you perform all these steps, you should be good to go with continuing your Simple journey. 😊
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