🤔 Why was I automatically charged?
Hi there! We’re Simple, a weight loss app — we guide people on their weight loss journeys and empower people to live their healthiest lives. If you're reading this article, you’ve been charged for a Simple subscription, perhaps unexpectedly. No worries, though! Let us quickly explain how a subscription works and why you were charged. 🤗
How a subscription works
If you were charged, it means that you visited our website or one of the app stores and purchased an introductory plan for a Simple Premium subscription. Because you didn't cancel your subscription renewal, you were charged for continued access to Premium features.
Our subscriptions renew automatically unless canceled, ensuring no interruptions to your intermittent fasting journey. Introductory plans renew after 7 days, 1 month, or 3 months, depending on the plan you choose, unless you opted for an upsell option. Subsequent renewals occur monthly or quarterly for the introductory plan. If you selected one of our upsell options, renewals will occur every 6 or 9 months, depending on the plan. During checkout, we ensure you are informed that the subscription renewal is automatic.
🚫 Got it! So, how can I cancel my subscription?
You can cancel your Simple subscription or introductory plan in the app, as well as via Apple’s App Store or Google Play, depending on where you purchased your subscription.
For a detailed guide, please check out this article.
💸 I've cancelled my subscription, so will I receive a refund?
Please check out this article explaining our refund policy.
Uninstalling the app doesn’t automatically cancel your subscription — you’ll still get charged. Please check your subscription status and cancel it either in the app or via our subscription portal if you don't wish to get charged again (see the instructions above).
If you experience any issues with cancellation or want to share your feedback with us, please contact us by clicking on the widget in the lower right corner.