In most cases, the subscription isn't displayed on the Manage Subscriptions tab due to signing in with the wrong method.
First of all, please ensure that you've logged in with the same email that you used to sign up. You'll receive a verification code when logging in with your email address.
1. Go to your Profile section by tapping the profile icon in the top right corner of the My plan tab.
2. After that, scroll down and check the user ID you're logged into Simple move with on the bottom of the page.
Troubleshooting
If you chose the wrong sign-in method or signed in with the wrong email, please log out of the current account and log in again using the correct credentials. Your premium subscription should be active after that, alongside your fasting plan.
1. To log out of the current account, first access your profile again from the profile icon in the top right corner of the My plan tab.
2. Scroll down and tap Log out at the bottom:
3. Then sign back in again with the correct email
If you purchased your subscription on our website, please enter the email you used to sign up for Simple move in the dedicated field and tap on 'Let's go.' You will then receive an email with a confirmation code to confirm your identity.
If you’ve tried this and your premium subscription still isn’t displayed on the Manage Subscriptions tab, please contact us at [email protected].. This will allow us to further investigate the issue and assist you in getting your subscription status updated.
To speed up the process, we recommend the following:
Send the message from the email address you used to register on Simple move. We send plan confirmations and subscription-related messages to this email.
If you’re unsure which email you used for registration or payment, please include your User ID. To find it, open the app, tap the profile icon at the top right, scroll to the bottom of the profile page and tap the gear icon/settings option. Then scroll down the settings page and tap to copy your User ID.
A payment receipt or invoice would also be helpful.