If you've encountered a problem that seems like a bug—for example, data not displaying correctly, inaccuracies in logged food or liquid amounts, or if the app is behaving unexpectedly—please try the following steps before contacting our support team:
Reinstall the app
Often, reinstalling the app can fix temporary glitches.
Before you reinstall the app, go to your Profile section by tapping the profile icon in the top right corner of the My plan tab..
Scroll to the bottom of the profile page and tap the gear icon/settings option.
and pay attention to the user ID shown — as well as bearing in mind the associated email address —this is the email you will need to log in with later:
Uninstall the current version of the app, then reinstall it to see if the issue persists. You can download the latest version of the app by opening this link on your mobile device, or by simply searching for Simple Move in the App Store or Google Play.
After reinstalling, sign back in using your preferred method and the email used. You can find more information about the available sign-in options in this article.
Important Note Before Reinstalling
Minimum OS requirements: iOS 16.4+ or Android 7.0+.
If your device cannot update to these versions due to hardware limitations, do not uninstall the app, as deleting it will prevent you from downloading it again.
Contact Support
If the problem persists, please open the widget 
in the lower right corner to contact us.
Please, include any additional information that could help us identify the issue, such as screenshots or screencast recordings, as well as the steps we need to take to reproduce the issue on our end. We're committed to assisting you and will do our best to resolve any issues you're experiencing.